Refund policy

 

We strive to provide you with the best shopping experience and high-quality products. Please take a moment to review our returns policy to understand our guidelines regarding returns and exchanges.

1. Returns and Refunds
All sales made through the Trendsetter London website are considered final. We do not offer refunds for change of mind, buyer's remorse, or any other reason, except in cases where there is a clear and evident issue with the item received. Such issues may include:

- Incorrect item received
- Damaged or defective item
- Item not as described

If you encounter any of the above issues, please contact our customer support within 7 days of receiving your order. We will review your request and provide further instructions on how to proceed.

2. Exchanges:
While we do not offer refunds, we understand that sizing or product preferences can vary. Therefore, we are pleased to offer exchanges for items of the same value. If you need a different size or would like to exchange your purchased item for another product, please follow these steps:

- Contact our customer support within 14 days of receiving your order to initiate the exchange process.
- Clearly indicate the new size or product you would like in exchange.
- Our customer support team will provide you with instructions on returning the original item.

3. Eligibility Criteria:
To be eligible for an exchange, the item you wish to exchange must be unused, in its original condition, and in the original packaging. It should also be accompanied by a valid proof of purchase.

4. Return Shipping:
For exchanges, customers are responsible for the shipping costs associated with returning the original item to our warehouse. We recommend using a trackable shipping method to ensure safe and efficient return delivery.

**5. Processing Time:**
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. After inspection, we will process the exchange and ship the new item to you. Please allow up to one week for us to process your exchange.

**6. Final Note:**
At Trendsetter London, we value your satisfaction and strive to address any concerns you may have regarding your purchase. If you believe your situation falls within the criteria outlined above, please do not hesitate to contact our customer support team at info@trendsetterlondon.com. We are here to assist you and ensure you have a positive shopping experience with us.

Return Address

 Unit 1, 

Weaver House,

Northolt 

UB5 6FP